FAQ

We tried to answer most asked questions. If you did not find the answer to your question here, just write us and we will respond very quickly.

How can I get a Pulsar?

Just choose one of the basic scales or create your own in our Scale Editor, fill in all fields in the Make An Order section and click Order Now button. Soon we will contact you by email for payment and details.

How long does the production of the Pulsar?

The manufacturing process can take from 1 to 4 weeks depending on various factors.

How long does delivery take?

We send a parcel from Russia via EMS Air Express. When you select your country in the section of Make An Order, the shipment cost and approximate delivery time will be indicated in the Summary section. But sometimes there may be some unexpected delays due to post office issues, and it may take a little bit longer. But we do our best to avoid those situations.

What are the custom duties?

Your customs payments will depend on your country policy.

What does packaging look like?

Before shipping we wrap the instrument in plastic wrap then cover it with construction foam all over and wait till it's dry and solid. Construction foam protects the instrument from damage and it has become the standard procedure for shipping similar types of musical instruments.

Which scale is best for me?

In order to select a scale, you need to listen to as many different scales as possible. On our site there are some basic scales. Just listen to those in our Virtual Player and choose the one that is most appealing to you. If you find it difficult to choose, then contact us, and we will help you. You can also come up with your own unique scale, and try to create it in our Scale Editor.

Do you make a scale with A = 432 Hz?

Yes of course it's possible. Just mark this free option in the section Make An Order. But the standard scale is A = 440 Hz.

Can you do an alternative design, engraving?

Unfortunately, we do not do neither custom design nor engraving.

Do you offer accessories like bags, mallets?

Unfortunately at the moment we can not offer any accessories.

Are there guarantees for the Pulsar?

Pulsar consists of two steel hemispheres glued together with special adhesive. Technically, this is a very simple product. We give one year warranty for the glue seam, provided that all recommendations regarding the instrument use were followed.

How long does Pulsar hold the tuning?

If it is operated under normal conditions and has not been damaged, then the tuning remains the same with time. We would like to warn you that Pulsar is intended for playing with hands, it means that playing with mallets, sticks and anything else can damage the instrument tongues, which can lead to tuning shift. If you prefer playing with mallets, try to play softer.

Operating recommendations?

Perfect temperature conditions for our instrunments is -50 to +80 degrees Celsius. Higher temperature may cause the decrease of glue’s adhesive properties. Therefore, we do not recommend keeping Pulsar under direct sunlight for a long time. It is recommended to store an instrument in normal humidity, because continuous contact of steel with water can destroy the protective coating and cause corrosion.

Can I play with sticks/mallets?

We would like to stress that Pulsar is intended for playing by hands, and playing with mallets, sticks, or other things could damage the instrument notes and tuning could shift. If you prefer playing with mallets, try to play softer.

How do I take care of the instrument?

Depending on how often you play, you should take care of your Pulsar in order to keep it in perfect condition. This process can be divided into 2 stages. The first stage is cleaning: with a soft cloth and alcohol or degreaser you should remove the dirt. The second stage is an application of protective lubricant. We recommend using Gunex 2000, Froglube, WD-40 but you can use any handpan care product.

Where do I store my Pulsar when it is not played for some time and what should I do before putting it away?

You should cover its surface with a protective lubricant and leave it in a dry, ventilated place.